sERVICE COVERAGE

Service Activation & Start Date

When does my service start?
Your coverage begins immediately once we confirm your payment. You’ll receive a confirmation email within minutes.

Do I need to book anything to activate my plan?
No, activation is automatic. Your plan is valid for 12 months from the date of purchase.

When will my cover expire?
Your plan ends exactly 12 months later at 23:59 on the final day, unless you choose to renew.

Using Your Plan for Repairs

To arrange a repair, simply contact us:
📞 0800 055 4969
📧 Customer.Service@fixdirect.shop

Our team will book your repair, usually within 24 to 48 hours.

What’s Included

• Unlimited repair visits and callouts for appliances covered under your plan
• Labour costs are fully covered
• Replacement parts included, subject to availability
• Engineer appointments arranged within 24 to 48 hours of your fault report
• Coverage for mechanical and electrical faults

What’s Not Included

• Cosmetic issues or general wear and tear
• Faults that existed before your plan started
• Damage caused by misuse or unauthorised repairs
• Appliances older than 10 years at the start of your plan
• Damage resulting from natural disasters, floods, or fire

Service Area

We currently serve mainland UK postcodes only.

For remote locations (such as the Scottish Highlands), response times may be longer — please contact us to confirm if we cover your area.

Response Times

We strive to arrange engineer visits within 24 to 48 hours, excluding weekends and public holidays.

Prohibited Use & Plan Exclusions

To keep our service fair and reliable, the following are not covered:

• Faults or damage present before your plan began
• Damage caused by neglect, misuse, or tampering
• Repairs unrelated to normal appliance use
• Illegal or fraudulent use of our services or website
• Appliances used contrary to the manufacturer’s instructions

Important: If any of these conditions apply, your plan may be voided, and no refund or repair service will be offered.