Privacy Policy

Last updated: 23 June 2025

At Fix Direct, your privacy matters. This policy explains how we collect, use, and protect your personal information.

1. Who We Are
Fix Direct is a UK-based appliance repair and service company.

2. What We Collect
We may collect:

  • Your name and contact details
  • Payment information
  • Service plan and repair history

3. How We Use Your Data
We use your data to:

  • Process and manage your service plans
  • Arrange repairs and customer support
  • Communicate with you
  • Comply with legal requirements

4. Third-Party Services
We work with trusted providers (e.g., Stripe for payments, Namecheap for hosting) to deliver our services and website experience. We do not sell your data.

5. Cookie Use
Our website uses cookies to improve functionality and performance. You can manage cookie settings through your browser.

6. Your Rights
You may at any time:

  • Request access to your personal data
  • Ask us to correct or delete your data
  • Withdraw consent for marketing communications

To exercise your rights, contact us at:
📧 Customer.Service@fixdirect.shop
📞 0800 055 4969

7. Data Sharing
We may share your data with:

  • Service providers (e.g., Stripe, Namecheap)
  • Law enforcement or regulators if required by law
  • Marketing partners with your permission

8. Data Retention
We keep your data only as long as necessary to:

  • Deliver services
  • Comply with legal obligations
  • Resolve disputes

9. Children’s Privacy
Our services are not for children under 16. We do not knowingly collect data from minors.

10. Security
We implement best practices to protect your data, but no method of transmission over the internet is completely secure.

11. International Transfers
Some data may be processed or stored outside the UK or EEA. We ensure appropriate safeguards are in place.

12. Updates to This Policy
We may update this policy occasionally. Changes will be posted here with an updated date.

13. Contact Us
Questions about this policy or your data? Contact:
📧 Customer.Service@fixdirect.shop
📞 0800 055 4969

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